Make a claim

Time to put your travel insurance to use?

Making a claim is quick and easy from within the Freely app or online.

How to start a claim in our app

Download the Freely app here if you haven't already then go to the claims tab.

Tell us what happened.

Upload your evidence and supporting documents and submit your claim.

How to start a claim online

Fill in the form on your computer or by printing it out.

Gather your evidence and supporting documents then email a PDF or scanned copy of the form to claims@gofreely.help

What happens next?

That's all we need from you for now! It may take up to 10 business days for us to review your claim, so hold tight while we take a look and get back to you.