Question 1

What can I do in the Freely app?

Accepted Answer

The Freely app is your one stop shop for all things Freely. You can view and manage your policy, access your policy documents anywhere and handle the important stuff in just a few taps.

You can:

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- Get a quote

- View and manage your policy details

- Access and download your policy documents

- Add Trip Extras

- Start a claim in just a few taps

- Access 24/7 medical and emergency assistance, including telehealth

- Receive geo-specific safety alerts

- Use live chat support

- Enjoy Freely Travel Rewards

Question 2

How do I get a quote on the Freely app?

Accepted Answer

To get a quote on the Freely app: download and install the app from the Apple App Store or Google Play Store, open the app and select your country of residence if prompted, tap 'Get a quote', fill in your travel details and personal information, and submit the form to receive a quote. Note that specific steps may vary slightly depending on the app version and your device's operating system.

Question 3

Do I need the app to use Freely?

Accepted Answer

No, you can get a quote and buy a Freely policy through our website, without downloading the Freely app.

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But to be able to access and adjust your policy on the go, toggle certain Trip Extras on and off in real time,access Freely Travel Rewards you will need to download the app.

Question 4

Can I make a claim through the Freely app?

Accepted Answer

Yes, you can submit a claim through the Freely app. You'll need to provide details of the incident and upload supporting documentation such as receipts, medical reports, or proof of travel disruption. Our claims team will then reach out to process your claim over the phone and via email.

Question 5

Can I contact emergency assistance via chat in the Freely app?

Accepted Answer

No, you can only reach our emergency assistance team via phone or email. They cannot provide support through the chat tool.

Question 6

I'm having some technical issues with the Freely app, what do I do?

Accepted Answer

Try the following steps: make sure you're properly connected to the internet; check you have the newest version of the app; try logging out then logging back in; reboot your device; or uninstall and reinstall the app. If none of the above work, please contact our customer support team.

Download the freely app today

App features

Snow Sports

Cancellation

Luggage Item Limit Increase

Cruise

Motorcycle/Moped Riding

Adventure Activities

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