Get 15% off your Freely policy! Find out more. T&C's apply.
Global and local events, like the conflict in the Middle East may impact your travel insurance cover. Find out more.
Time to put your travel insurance to use?
Making a claim is quick and easy from within the Freely app or online.
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Download the Freely app here if you haven't already then go to the claims tab.
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Tell us what happened.
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Upload your evidence and supporting documents and submit your claim.
Fill in the form on your computer or by printing it out.
Gather your evidence and supporting documents then email a PDF or scanned copy of the form to claims@gofreely.help
That's all we need from you for now – hold tight while we take a look. Please allow up to 10 business days for us to initially respond to your claim.
If you need to get in touch with our claims team, they're around at these times:
Monday to Friday: 8am to 7pm AEDT
Saturday: 9am to 4pm AEDT
Sunday: 10am to 3pm AEDT
