We love helping more people travel the world safely and freely.
We’ve covered over 300,000 Australians visiting destinations around the world – and counting.
Here are some of the reviews travellers have left for Freely travel insurance. (We read and reply to them all, by the way.)
Straightforward claims process via the app, made my life super easy by being able to input claims in the local currency. Would definitely use Freely in the future.
Have used Freely three times now and had to make a claim on the first of those. It was resolved easily and quickly! Absolutely satisfied with the service after spending years trying out numerous other companies.
Easy claim offer, clear guidance on coverage and amazing chat functions. Would easily book my next travel insurance again with this company. Highly recommend after having such a pleasant experience on three claims.
It's one of the most customisable policies we've seen, which means you'll only pay for the cover that you need.
Most insurers offer a degree of customisation, but none match Freely in terms of real time adjustments to coverage levels.
On the 29th of August 2023 my wife had a serious accident on a cruise ship, she had to be evacuated back to Brisbane. Without Freely insurance we would have had to sell our home to pay the cost of evacuation.
Competitive premium with an option to insure higher risk activities only for the days you need it at a low price. I needed cover for high altitude hiking and Freely were one of the few that covered me at a reasonable price. The real test is if you need to make a claim. I did need to make a claim due to travel delays and costs incurred after being trapped in a flood. Freely responded within minutes on their live chat when I first contacted them and provided advice and offered support. I put the claim in when I got home and they approved the claim in just over a week with no hassles. Highly recommend and will use them again next time I travel.
Best value for money travel insurance I've ever encountered. App is brilliant, ridiculously easy to use.
Loved freely, easy to access with the app, had questions that were quickly answered through the instant messaging, can add things on daily basis so if you decide to do something last minute you can add it if needed and your covered will definitely use again and recommend.
Travelled to Japan not realising it was their monsoon season and whilst I didn't go to places where a category 4 typhoon was hitting, Freely kept me up-to-date throughout each day on the impact of the typhoons destruction and impact on infrastructure throughout Japan and areas to avoid. I really appreciated this information as it not only kept me safe but it was the only up-to-date information in English I received given all media advice was in Japanese. Thanks Freely.
Ended up with food poisoning on one of my MANY trips to Thailand (January) ending up in hospital. Left the terribly efficient Bangkok Phuket Hospital in Phuket after many tests and a heap of paperwork and medication (no overnight stay). For the first time in a number of years I made a claim on my Freely travel insurance. I was dreading a to and fro of requests from them requiring further information. Not so. They were so quick at reviewing and approving my claim. Will be using again in November this year.
They were very quick in responding to my claim due to health issues experienced while overseas. Would recommend them highly.
I received very fast and friendly assistance. The whole experience with Freely has been great - the PDS is very user-friendly. The price of the insurance coverage is super competitive compared to other insurance providers. And when I made an error with my policy details, the team were easy to contact and quick to assist to have everything resolved. Thank you Renzo and Freely team!
For the first time, I bought my travel insurance through the app. The shopping experience was very smooth, easy, and convenient. I first did a price comparison via Google and Freely's insurance was the best in terms of price-quality and I can happily recommend it to others as well!
All went very well. I did have a few mishaps with a tooth problem and a rash also while traveling in Bali. I made a claim and it was easy all done online. I’m booking a trip to Mexico in June and will use you again. Thank you, Alan.
Quick easy sign-up process, great app, competitive price. Would definitely use again.
We have used Freely on many occasions, unfortunately we had to make a claim and reschedule a flight and hotel due to a medical emergency 3 weeks before we were due to travel. Freely we absolutely fantastic they covered us all for the extra expenses to reschedule.
Best Travel Insurance I've come across. By far the best value for money travel insurance I've ever encountered. The app is brilliant, user-friendly, and ridiculously easy to use.
App is very easy to use, their policy coverage is very competitive and well priced. I have now used it twice & referred family & friends onto the app.
Very easy to purchase and covered all aspects that were needed. Made no claims but knowing we were covered was relieving. Knowing there is a trustworthy backing company helps. Will use again.
Quick easy sign-up process, So happy with freely travel insurance the app is so easy to use, the price is the best around I have compared so many nothing comes close to freely.great app, competitive price. Would definitely use again.
Friendly and helpful staff. Very easy to deal with, I asked in chat about an issue I had and got a friendly reply from someone who was eager to help. Would definitely recommend.
Customer service is amazing and app makes claiming very easy. My partner was ill during our trip to South Korea. We called Freely's agents to assist us and guide us. They had their own nurse available on call, who suggested I take her to hospital. Once completed I was able to make a claim and Freely covered the cost of cancelled accommodation, medical costs, cost for new accommodation and alternative cost again. I can't recommend enough. Freely insurance will be a must for all future trips.
Always covered and supportive with the claims I've had to make thank you.
Excellent price, prompt service on claims and so using again.
Super easy and convenient travel insurance app + smooth claim process.
Super, super easy. Coverage is broad. Pricing is reasonable.
Wow, I am so impressed by this whole process. Most of the time it is such a hassle buying travel insurance and very confusing. This was so easy to navigate and understand, plus it was heaps cheaper than I planned on it being. Also loved using the promo code to support local environmental conservation efforts. Finally, insurance I don't completely despise.
Excellent app, so easy and quick to organize travel insurance... love it.
Easy to purchase and also allows me to select what I want.
Fantastic customer service, competitive prices, and flexibility to add extras at any point on the trip such as scooter riding all within the app. Also has Covid cover and multiple device cover as standard within the packages. We will continue to use Freely indefinitely.
Great insurance app! Getting a quote was super quick and understanding what I'm actually covered for was easy.
Customer service is amazing and app makes claiming very easy. My partner was ill during our trip to South Korea. We called Freely's agents to assist us and guide us. They had their own nurse available on call, who suggested I take her to hospital. Once completed I was able to make a claim and Freely covered the cost of cancelled accommodation, medical costs, cost for new accommodation and alternative cost again. I can't recommend enough. Freely insurance will be a must for all future trips.
Amazing service! Used Freely twice now and both times have had an amazing experience. We made claims for both trips due to travel delays/cancellations and Freely were amazingly accommodating and helpful. We use Freely every time now! So easy and so great.
Brilliant travel insurance. This is an amazing product. Everything is very easy to complete, excellent customer service, and very efficient claim service. I highly recommend this company.
Great app! First time purchasing travel insurance on an app rather than a browser and it was easy to use and pick add ons. Would recommend.
Quickest insurance application EVER. I’ve used Freely twice now and I’m so impressed with the app and the ease of applying for insurance. Haven’t had to claim yet (thankfully!), but will keep using them as it literally takes less than 5 minutes to buy travel insurance!
Super easy insurance at your fingertips. Really happy with my Freely experience! Love that I can just easily add my trips and add on additional protection if my plans change. Well done Freely team!
Someone wise once said it’s never too early to plan your next trip. We’d love to travel with you.
