Need extra coverage for your trip?
Build on your Essentials Plan by adding Trip Extras to get protection for things like trip cancellation and snow activities, and extra coverage for personal belongings.
Start with our Essentials Plan and customize it by adding extra coverage for things like trip cancellation, trip inconvenience, snow activities, and more! That way, you only pay for the extra coverage you need.
Our Essentials Plan offers coverage for medical and dental emergencies, evacuation and repatriation, and accidental death and disability – as well as your belongings and the cost of your trip if it gets interrupted.
Then, if you need additional coverage for things like cancellation, trip inconvenience, snow or adventure activities, simply customize your Essential Plan by adding our Trip Extras.
If you suffer an injury caused solely and directly by violent, accidental, visible and external means (as opposed to being caused by sickness or disease) that results in your death, we will pay your estate the amount (provided your death occurs within one year of the accident).
If you suffer an injury caused solely and directly by violent, accidental, visible and external means (as opposed to being caused by sickness or disease) that results in your permanent total loss of sight in one or both eyes or the loss of use of one or more limbs, we will pay you the amount shown in the Plan purchased (provided the loss occurs within one year of the accident).
There’s a lot of detail to unpack in the above, so please refer to and read our Travel Insurance Policy for more information on coverage limitations and exclusions.
Build on your Essentials Plan by adding Trip Extras to get protection for things like trip cancellation and snow activities, and extra coverage for personal belongings.
Booking a trip? Get a quote in minutes with the Freely app for your next adventure.
We know accidents can sometimes happen while you're away, so we’ve made it easier to make a claim with the Freely app.
For example, if you unexpectedly get the chance to go skiing, you can use our app to add a Snow Sports Boost – in real time!
With our built-in SOS feature, you'll receive geo-specific safety alerts in near real time.
Get in-app support while you're on your trip with 24/7 access to telehealth and our medical and emergency specialists.
Got questions? Get help by speaking with our support team via live chat Monday-Friday 8:00am–7:00pm CT.
Answers to some of the most common queries we get are outlined below, but if you're still scratching your head over something Freely-related, jump across to our FAQs page and see if it's been answered.
Freely is designed to meet the needs to the modern traveler.
Residents of the United States who are traveling internationally or within the United States can purchase our Essentials Plan.
Except for residents of Australia, we don’t have products available for non-U.S. residents, but we are working hard to increase our global footprint.
Currently, the Freely app is only available on iOS (5S and up) & Android (7.0 and up).
Our Essentials Plan can provide coverage if you, a traveling companion, family member or business partner tests positive, or are diagnosed by a physician, for COVID-19 before or during your trip, including emergency medical costs and medical evacuation.
If you purchase the Pre-Trip Cancellation Trip Extra on top of your Essentials Plan, there may be coverage (subject to the terms of the policy) for trip cancellation if you or a traveling companion test positive for COVID-19 and must physically quarantine as a result, as certified by a physician. The Extra can also provide some coverage if a non-traveling family member or a business partner is diagnosed.
Our Essentials Plan provides coverage for medical expenses incurred while treating COVID-19 and emergency evacuation if medically necessary. The emergency evacuation must be medically necessary, physician certified and arranged by Zurich Travel Assist.
Check out our COVID-19 FAQs to get a detailed understanding of what is covered.
With Freely, you have 24/7 access to emergency assistance.
Freely has teamed up with Zurich Travel Assist, which is a team of highly-qualified emergency assistance specialists that are dedicated to helping you, if and when you need them. This team carefully monitors events across the globe, keeping an eye on things like COVID-19 outbreaks, natural disasters, civil unrest, and any other events that could cause trouble for our travelers. If you've given Freely Location Permissions, we'll pro-actively reach out to you if an event occurs near you.
You can contact emergency assistance with the app or via our Get Help page.
Freely uses the location and motion sensors on your phone to keep an eye on you. It sounds creepy, but we promise you it's not!
Our emergency assistance specialists carefully monitor events across the globe, keeping an eye on things like COVID-19 outbreaks, natural disasters, civil unrest, and any other events that could impact your trip. If something like this pops up, we can quickly alert you to what's going on and how to best deal with it. Of course, to do all this, we need to know where you are!
We're big on privacy (and know you are too!), so we have strict guidelines on how your data is used, sent to, and stored on our systems. For more detailed information check out our Privacy Statement.
You can start your claim with Freely on our Claims page.
You can make secure payments within your Freely App using Visa, Mastercard, Discover, and AMEX. We use a third-party payment processor for all transactions and don't store any of your card details on our systems. We're looking to offer additional payment methods in the future to give you more flexibility, so stay tuned!