Freely travel insurance

Travel safely and explore freely

More than just travel insurance. Take us with you.

Hand holding smartphone displaying a biking app with snowy mountain trail, lake and mountains in background.
Bloomberg logoFinder.com.au logoThe Times logoForbes logoWe Are Explorers logo
Bloomberg logoFinder.com.au logoThe Times logoForbes logoWe Are Explorers logo

Say hello to freely

Freely is travel insurance in an app. With our single bundled plan and optional coverage add-ons, you only pay for what you need while enjoying live chat support, easy-to-start claims and 24/7 access to medical and emergency specialists.

A car driving down a snowy road lined with snow covered trees

Only pay for the extra cover you need on the days you actually need it.

Hand holding a smartphone displaying the Freely app screen with a person swimming in the water, with a crowded beach and rocky shoreline in the background.

Update your policy on your trip so you can embrace travel spontaneity.

Person wearing a beanie and scarf looking at a phone at sunset with mountain silhouettes in the background.

Get 24/7 access to our medical and emergency specialists.

1% For The Planet member logo in white on transparent background.
Giving back to people, places and the planet

Here’s what our travellers have to say about us

Freely are legitimate and trustworthy… they honoured the policy and paid us when we had a huge dilemma after a flight cancellation turned into a five‑day drama.

Cherrybasket
App store review, Aug 2025

Great value for what is included. Love the option of adding on while I'm away.

Christine P.
App store review, Mar 2026

I always take out this insurance. It's affordable and flexible. The chat has always been prompt and helpful

Kjhd3976
App store review, Jan 2026

Very easy, no fuss process. Very happy.

Greg J.
App store review, Nov 2025

Great prices have used them 3 times.

Karen L.
App store review, Nov 2025

I want to thank the lovely people who were so patient and helpful with helping me set up our travel insurance through the app. Thank you so much.

Marion A.
App store review, Feb 2026

So easy & a great price!

Tracey O.
App store review, Jan 2026

How freely works

Three hikers with backpacks on a rock ledge framed by a large natural stone arch overlooking a vast landscape under a partly cloudy sky.
Light green rectangle with the text Step one (before your trip)

Get coverage with our Essentials Plan

We've made buying travel insurance easier by bundling medical, trip, and belongings coverage in our single Essentials Plan. Get a quote and buy your policy in minutes.
See what's covered
Light green rectangle with the text Step two (before your trip)

Add Trip Extras

If you need additional coverage for your trip or favorite gadgets, you can build upon the Essentials Plan by adding any of our Trip Extras.
See Trip Extras
Person in a red beanie and green quilted jacket adjusting a camera on a tripod against a misty mountain backdrop.
Hand holding a smartphone displaying the Freely app with a woman swimming in the ocean on the screen, with people swimming and sunlit water in the background.
Light green rectangle with the text Step three (before your trip)

Download the freely app

Enjoy our safety and support features, including location-targeted alerts, live chat, and 24/7 access to medical and emergency specialists. You can also buy any future policies with the app.
Download our app
Light green rectangle with the text Step four (before or during your trip)

Turn on Daily Boosts

Last-minute ski trip? Need a rental car for the day? Embrace spontaneity and toggle on additional activity coverage for the days you need it.
See Daily Boosts
Skier in orange jacket and blue backpack making a sharp turn in deep powder snow with snow-covered trees in the background.

There’s a lot of detail to unpack in the above, so please refer to and read our Travel Insurance Policy for more information on coverage limitations and exclusions.

Need cancellation coverage, trip inconvenience and snow activity coverage? Simply add it to your Essentials Plan when getting a quote.

App features

See app features

Get a quote

Mobile app screen showing a greeting with 'Where to next?' over ocean waves, options to get a quote, extra cover toggle with skiing image, referral program, and notification and location services settings.

Booking a trip? Get a quote in minutes with the Freely app for your next adventure.

Make a claim

Mobile screen showing a claim category selection form with options: My Stuff, My Health (selected), My Trip, and Something Else, plus a tip about submitting multiple claims and a Next button.

We know accidents can sometimes happen while you're away, so we’ve made it easier to make a claim with the Freely app.

Add Trip Extras

We know accidents can sometimes happen while you're away, so we’ve made it easier to make a claim within the Freely app.

Safety alerts

Mobile screen showing high safety alerts for the Philippines and New Zealand with recent updates on casualties from STS Kristine and suspended flights due to demonstrations.

With a built-in SOS feature, you'll receive geo-specific safety alerts in near-real time.

Emergency assistance

Mobile app Help screen showing chat support hours, 24/7 emergency, telehealth, and travel assistance options, with push notifications enabled for safety alerts.

Get in-app support while you're on your trip with 24/7 access to our medical and emergency specialists.

Chat support

Chat screen asking if asthma is covered as an existing medical condition, with a response from Anastacia stating she will get a Medical Specialist to help.

Got questions? Get help by speaking with our support team via live chat everyday 7am–7pm (AEST/AEDT).

Telehealth

Telehealth access information with instructions on when to call the medical team and support options, including a phone number.

Coming down with something? Ran out of medication? Access 24/7 telehealth, with e-script capabilities in over 70 countries and across dozens of languages.

Only applies to overseas plans.

freely's mission

As part of our continued efforts to give back to people, places and the planet, we donate 1% of our revenue to environmental and social initiatives we feel passionate about.

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Still got questions?

Answers to some of the most common queries we get are outlined below, but if you're still scratching your head over something Freely-related, jump across to our FAQs page and see if it's been answered.

Who can use Freely?
What COVID-19 stuff is covered?
How can Freely help me in an emergency?
How will my location be used?
How do I make a claim?
How do payments work?